Privacy Policy

1. Who We Are
Mindforge Creatives (referred to as "we," "us," or "our") is a digital marketing and web development agency. We are registered as MF Creatives LLP, headquartered in Palanpur, Gujarat, India, and serving clients primarily in Oshawa, the Durham Region, and the Greater Toronto Area (Canada).
Our website is mindforgecreatives.com, built and hosted on the Wix platform. All client services are delivered remotely.
For privacy-related questions, contact us at the details in Section 11.
2. Information We Collect
Information you give us directly
When you fill in a contact form, book a demo, or email us, you may provide:

• Your name and job title

• Your business name and website

• Your email address and phone number

• Details of what you're looking for help with

Information collected automatically
When you visit mindforgecreatives.com, our website platform (Wix) and analytics tools may automatically collect:

• Your IP address and general location (city/region level)

• Browser type, device type, and operating system

• Pages visited, time on site, and how you arrived at the site (referral source)

• Date and time of your visit

This data is collected at an aggregated level to help us understand how our website is performing and improve it. We do not identify individual visitors from this data.
Information from communications
If you email, call, or message us directly, we will retain those communications and any personal information included in them, for the purpose of responding to you and managing the business relationship.
3. How We Use Your Information
We use the information we collect to:

• Respond to your enquiries — to get back to you after you've filled in a contact form or reached out

• Deliver our services — to fulfil the scope of work agreed when you become a client

• Improve our website — to understand which pages are helpful and fix what isn't working

• Send relevant follow-ups — if you've expressed interest in our services and haven't yet heard back, we may contact you once to follow up

• Comply with legal obligations — to meet any requirements under applicable law

We do not use your data for automated decision-making or profiling, and we do not send unsolicited marketing newsletters.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:
Service providers
We use a small number of third-party tools to run our business. These providers may process personal data on our behalf:

• Wix — website hosting, contact forms, and booking system (wix.com)

• Google Workspace — email (Gmail) and business communications

• Google Analytics — website traffic analysis (data is anonymized)

• Communication tools — video call platforms (such as Google Meet or Zoom) used for client calls

Each of these providers has their own privacy policy. We encourage you to review them if you would like to understand how they handle data.
Legal requirements
We may disclose your information if required to do so by law, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
Business transfers
In the unlikely event of a sale or merger of our business, personal information we hold may be transferred as part of that transaction. We would notify affected individuals before any transfer takes place.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies. These are small text files placed on your device to help the site function and to collect usage data.
Types of cookies we use

• Strictly necessary cookies — required for the website to work (e.g., session cookies, security tokens). These cannot be disabled.

• Analytics cookies — used by Wix and Google Analytics to understand site traffic and visitor behaviour. This data is aggregated and anonymous.

• Functional cookies — used to remember preferences, such as language or form data.

Wix, as our website platform, may also set its own cookies as part of their service. For details, see the Wix Privacy Policy.
Most browsers allow you to control or block cookies through their settings. Blocking certain cookies may affect how our website functions. To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on.
6. Data Storage & Security
Personal information you provide through our website is stored by Wix on their servers. Wix maintains data centres in multiple regions and implements industry-standard security measures. See the Wix Privacy Policy for details of their security practices.
Contact information and client communication records may also be stored in Google Workspace (Gmail), which is protected by Google's security infrastructure.
We take reasonable precautions to protect personal information we handle directly, including access controls and keeping sensitive information only as long as needed. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take the protection of your data seriously.
Because our team is based in India and our clients are primarily in Canada, personal data may be transferred between jurisdictions. By contacting us or using our website, you acknowledge that your information may be processed outside your country of residence. We ensure any such transfers are subject to appropriate safeguards.
7. How Long We Keep Your Data

• Enquiries that did not become a client engagement — we retain contact information for up to 12 months, after which it is deleted from our records unless you have asked us to keep it.

• Active client records — retained for the duration of the engagement plus 3 years after the last project, to meet business and legal record-keeping requirements.

• Website analytics data — retained by Google Analytics for up to 14 months by default. Aggregated, anonymized data may be kept longer.

• Email correspondence — retained in Gmail as part of standard business records. We periodically review and delete records no longer needed.

You can request deletion of your personal data at any time by contacting us. We will process requests within a reasonable timeframe subject to any legal obligations to retain certain records.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
AccessRequest a copy of the personal information we hold about you.
CorrectionAsk us to correct inaccurate or incomplete information.
DeletionRequest that we delete your personal information from our records.
Withdrawal of consentWithdraw any consent you've given for us to process your data.
Object to processingObject to how we process your data in certain circumstances.
PortabilityRequest a copy of your data in a machine-readable format.
Canadian residents: these rights are supported under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's FIPPA where applicable.
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days. We may need to verify your identity before processing a request.
9. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after a change is posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy, want to exercise your rights, or have a complaint about how we have handled your personal information, please contact:
Bhargav Vaishnav
Founder & CEO — Mindforge Creatives
Email: mindforgecreatives@gmail.com
Phone (Canada/US): +1 (215) 820-7416
Phone (India): +91 75670 10119
Address: FF-305, Imperial, S9 Commercial Complex, Palanpur, Gujarat 385001, India
We aim to respond to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant privacy authority in your jurisdiction:

• Canada: Office of the Privacy Commissioner of Canada — priv.gc.ca

• India: Ministry of Electronics and Information Technology (MeitY) — meity.gov.in